Frequently Asked Questions

When will my order ship?

Most orders are processed within 2–5 business days. Once your order ships, you'll receive a tracking number by email.

Do you accept returns?

Please see our Return & Refund Policy for complete details.

Do you offer gift options?

Many of our products make wonderful gifts. Gift options and seasonal collections will continue to grow as Chapter & Charm expands.

Are your products handmade?

Chapter & Charm offers a carefully curated mix of print-on-demand products and handcrafted creations. Product descriptions will clearly indicate when an item is handmade.

How can I contact you?

Visit our Contact Us page or email us anytime. We'll respond as quickly as possible, usually within 1–2 business days.

Do you ship internationally?

At this time, shipping options may vary depending on the product and fulfillment partner.