Shipping policy

Chapter & Charm Shipping Policy

Order Processing

Chapter & Charm offers a combination of ready-to-ship merchandise, mystery bags, and products made or fulfilled by our production partners. Processing times may vary depending on the type of product ordered.

Ready-to-ship items are generally processed within 1–3 business days. Made-to-order and partner-fulfilled products may require approximately 2–7 business days for processing before shipment. Processing times may be longer during holidays or periods of high demand.

Shipping Rates & Delivery

Shipping charges are calculated at checkout based on the items in your order, package weight, destination, and available carrier services.

Estimated delivery times shown at checkout begin after the order has been processed and shipped. Carrier delivery estimates are not guaranteed and may be affected by weather, holidays, carrier delays, or circumstances outside our control.

Tracking Information

When tracking is available, you will receive an email with tracking information after your order ships.

Multiple Shipments

Because Chapter & Charm offers both merchandise we ship ourselves and products fulfilled by production partners, an order containing multiple items may arrive in separate packages and at different times.

Local Pickup

Local pickup may be offered on eligible Chapter & Charm products when shown as an option at checkout. Customers will receive pickup instructions after their order is ready. Please do not arrive for pickup until you have received confirmation that your order is ready.

Products shipped directly by our production or fulfillment partners may not be eligible for local pickup.

Incorrect Shipping Address

Please carefully check your shipping address before completing your order. If you notice an error, contact us as soon as possible. Once an order has shipped, we may not be able to change or redirect the package.

Lost, Damaged, or Incorrect Shipments

If your package arrives damaged, an item is missing, or you receive an incorrect product, please contact us within 7 days of delivery. Please include photos of damaged items and packaging when applicable so we can help resolve the issue.

If tracking shows a package as delivered but you have not received it, please contact the carrier and Chapter & Charm as soon as possible so the situation can be reviewed.

Questions

If you have questions about your order or shipping, please contact Chapter & Charm using the contact information provided on our store.